1. Purpose and Legal Basis
This document sets out the identity verification requirements applicable to customers of Grosvenor Casino Portsmouth Gunwharf Quays. Identity verification is a mandatory regulatory obligation under the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission, specifically Condition 17.1.1 - Customer Identity Verification. All licensed gambling operators in Great Britain are required to comply with these conditions.
This policy applies to all individuals seeking to open or maintain an account and to access gambling services provided by Grosvenor Casino Portsmouth Gunwharf Quays. The verification process serves three primary regulatory purposes:
- confirming that a customer meets the minimum legal age requirement to gamble
- confirming the customer’s identity in accordance with licensing conditions
- satisfying obligations under anti-money laundering and counter-terrorist financing legislation applicable in the United Kingdom.
2. Verification Requirements Before Gambling
Grosvenor Casino Portsmouth Gunwharf Quays is required to obtain and verify a customer’s identity before that customer is permitted to gamble. No gambling activity may take place until identity verification has been completed to the standard required by the UK Gambling Commission.
The minimum information that must be obtained and verified for each customer includes:
- full legal name
- residential address
- date of birth
This information is verified against third-party data sources or through document-based checks, depending on the outcome of initial automated processes. Where automated verification cannot conclusively confirm a customer’s identity, manual document review is initiated.
3. Documents That May Be Requested
Grosvenor Casino Portsmouth Gunwharf Quays may request one or more of the following categories of documentation in order to complete identity verification.
Proof of identity:
A valid government-issued document such as a passport, driving licence, or national identity card.
Proof of address:
A recent utility bill, bank statement, or council tax bill issued within a specified period and displaying the customer’s full name and current residential address.
Proof of age:
Where date of birth cannot be confirmed through other means, a government-issued document confirming the customer’s date of birth will be required.
Additional documentation:
In circumstances where risk-based assessment or anti-money laundering obligations require enhanced due diligence, Grosvenor Casino Portsmouth Gunwharf Quays may request additional documentation. This may include proof of source of funds, proof of income, payment method verification, or biometric confirmation such as a photograph or selfie matched to a submitted identity document.
Customers are informed of the types of documents that may be required, the circumstances under which such requests may be made, and the format in which documents should be submitted.
4. Timing of Verification Requests
Identity verification is conducted at or before the point of account creation and prior to any gambling activity being permitted. Grosvenor Casino Portsmouth Gunwharf Quays does not defer identity checks to a later stage in the customer journey where those checks could reasonably have been completed earlier.
In accordance with LCCP Condition 17.1.1, a customer’s request to withdraw funds is not used as a trigger to impose identity verification requirements that could reasonably have been requested at an earlier stage. Where additional verification is required in connection with a withdrawal, this occurs only where the information was not reasonably obtainable at an earlier point in the customer relationship.
5. Accuracy and Ongoing Verification
Grosvenor Casino Portsmouth Gunwharf Quays takes reasonable steps to ensure that identity information held on record remains accurate and current. Customers are required to notify the company of any changes to their personal details, including name, address, or other identifying information, as soon as such changes occur.
Where information held on record is found to be inaccurate, incomplete, or inconsistent with documentation subsequently provided, further verification steps may be initiated. Access to gambling services may be suspended pending resolution of any discrepancy.
6. Self-Exclusion and Eligibility Checks
As part of the identity verification process, Grosvenor Casino Portsmouth Gunwharf Quays conducts checks to determine whether a customer has registered a self-exclusion with any relevant self-exclusion scheme. Where a match is identified, access to gambling services is refused or suspended in accordance with applicable responsible gambling obligations. Identity verification therefore forms part of the broader framework for consumer protection and safer gambling compliance.
7. Data Processing and Third-Party Verification
Personal data submitted for identity verification purposes is processed in accordance with applicable data protection legislation in the United Kingdom. Grosvenor Casino Portsmouth Gunwharf Quays may engage regulated third-party identity verification providers to assist in confirming customer identity. Where automated systems are used, these may include document authenticity checks, biometric matching, and screening against sanctions lists and politically exposed persons databases.
Data collected for verification purposes is used solely for the purposes of regulatory compliance, fraud prevention, anti-money laundering controls, and account management. It is not used for marketing or commercial profiling.
8. Verification Timeframes
Once all required documentation has been submitted by the customer, Grosvenor Casino Portsmouth Gunwharf Quays processes the verification request. Processing times may vary depending on the volume of submissions and the complexity of the case. In standard cases, verification is typically completed within 48 hours of receipt of all required documents. Customers are notified of the outcome of their verification request through the contact details registered to their account.
9. Consequences of Non-Completion
Where a customer does not provide the required identity documentation within the timeframe specified, or where submitted documents do not meet the required standard, Grosvenor Casino Portsmouth Gunwharf Quays reserves the right to restrict or suspend access to gambling services until verification is completed. In cases where verification cannot be completed, the account may be closed in accordance with applicable terms and conditions.
10. Regulatory Framework
This policy is issued in compliance with the following regulatory instruments:
- UK Gambling Commission LCCP Condition 17.1.1 - Customer Identity Verification
- UK Gambling Commission guidance on age, identity, and financial verification
- Anti-Money Laundering and Counter-Terrorist Financing legislation applicable in Great Britain
Customers with questions regarding the identity verification process may contact Grosvenor Casino Portsmouth Gunwharf Quays through the support channels listed in the Contact section of this website.